The Best IVR Voice Recognition
February 18, 2010 5:24 am TechnologyThere is something new in the customer service market today that has been very helpful for businesses everywhere. It was becoming a problem that customers were getting very agitated on the phone because they were being transferred too many times, or they were never really able to speak with a live person. Now, there is something called ivr voice recognition. This software allows people to call in, answer a question directed by the computer, then directed to the right place for service. This is a great solution to create customers that are happy that they know they are being heard when they call in.
